Payment & Refund Policy

1. Payment Terms

• All payments for services provided by IS Global Learning Solutions must be made in advance unless otherwise agreed upon in writing.
• Pricing details are communicated prior to purchase and may vary based on the service, customization, or user license.

2. No Refunds for Digital Services

Due to the nature of digital and software-based services, all payments are non-refundable once access or onboarding has been initiated, except in the limited cases mentioned below.

3. Eligibility for Refunds

Refunds may be issued only in the following cases:

• Duplicate Payments: If a user has been charged more than once for the same service.
• Service Non-Delivery: If the service was not delivered and the issue cannot be resolved within 7 business days of written notification.
• Technical Failures: If a user cannot access a service due to a system error on our end and the issue is not resolved within a reasonable timeframe.

Refunds are not applicable for change of mind, user-side technical issues, or partial use of services.

4. Refund Request Procedure

To request a refund:

• Email support@isgls.com with subject line - “Request for Cancellation and Refund” within 7 days of the issue.
• Include the payment receipt, user account details, and a clear explanation of the issue.
• Our team will assess your request and respond within 5 business days.

Approved refunds will be processed using the original method of payment and may take 7–14 business days to reflect, depending on your financial institution.

5. Chargebacks & Disputes

Initiating a chargeback without contacting our support team first is considered a breach of our terms and may result in account suspension.