Delivery Policy

1. Overview

This Delivery Policy outlines how IS Global Learning Solutions delivers its products and services to users across the globe. As a provider of digital technology solutions—including educational platforms, School Management Systems, Lead Management Systems, Meeting and Chat Systems—all deliveries are conducted electronically unless otherwise specified.

2. Delivery Method

IS Global Learning Solutions provides its services and products through the following delivery modes:

• Web-based Access: Users receive access to services via secure login credentials to our web platforms and applications.
• Email Communication: Setup instructions, activation keys, credentials, and usage guides may be sent via the registered email address.
• Cloud-based Deployment: Software systems are hosted on secure cloud servers and made accessible online.
• API Integrations (if applicable): Services requiring integration with third-party systems will be delivered as per the agreed project scope and integration plan.

3. Delivery Timeline

Delivery timelines may vary based on the type of service:

• Instant Services: Services such as user registration and account access are generally provided immediately upon successful payment and verification.
• Customized Solutions: For tailored services like custom SMS setup, delivery may range from 3 to 20 business days depending on project complexity.
• Third-Party Integrations: Delivery may be subject to third-party timelines and coordination, which will be communicated to the client during onboarding.

In all cases, IS Global Learning Solutions strives to meet or exceed agreed timelines and will keep users informed of any unexpected delays.

4. User Responsibilities

• Users must provide accurate and complete information during onboarding.
• Users are responsible for ensuring access to required devices, internet connectivity, and compatible systems to use the services.
• For collaborative implementation projects, timely cooperation and communication are expected.

5. Delivery Confirmation

A confirmation email or message will be sent once access has been granted or the service has been successfully delivered.

In case of any issues, users should contact IS Global Learning Solutions within 48 hours of receiving the confirmation to report problems or missing elements.

6. Failure to Deliver

If IS Global Learning Solutions is unable to deliver a service due to unforeseen circumstances (such as system errors, natural disasters, or cyber incidents), the company will:

• Notify the user within a reasonable time frame
• Attempt redelivery or provide alternate access
• Offer a refund or credit in cases where delivery remains unsuccessful, in accordance with the Payment & Refund Policy

7. Support Post-Delivery

Once services are delivered, IS Global Learning Solutions offers continued support based on the service tier and support plan chosen by the client. Support may include:

• Technical assistance
• Feature walkthroughs
• Periodic software updates
• Training sessions

Details on support can be found in the onboarding materials.